Teaching Problems


In the event that you have a teaching problem, here’s the fastest way to get help:

1. Search our Knowledge Base

Your problem has probably been experienced by another teacher and we’ve helped this teacher work through that problem and created an FAQ.  Here are some of the most common Teacher Problems:

You must be logged into your italki account to view the Knowledge Base


2) Contact Support

If your question is not in the Knowledge Base, please fill the form below.  We’ll review your request it as soon as we can. Given the amount of emails we receive, a response may take several business days.

I Need Help!

Remember to provide as much detail as possible. For technical problems, please tell us the device and operating system. For session problems, always reference the session number.